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Our tier-based pricing model based on transaction count takes into account aggregate data (i.e., all data on our platform for all years). If a customer adds transactions for a prior year and continues to add transactions for future years, all of those transactions are added to determine the tier.
If the transaction count for a profile during the subscription year (or any future renewal year) exceeds the current tier, the profile will be billed at a higher tier effective at the beginning of the subscription year (or any future renewal year). We check transaction counts monthly and would send an invoice for the amount owed for the higher tier that month.
For example, if customer A creates a profile on July 1, 2023 for transactions in 2020-2022 with a transaction count of 9,000, we will bill for that tier in July of 2023. If customer A adds 100,000 transactions in December 2023 for transactions in 2023 with an aggregate transaction count of 109,000, we will bill for a higher tier in December of 2023 effective for the the subscription year that began on July 1, 2023.
Where can I see my transaction count?
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